Gaming is meant to be fun – not stressful or harmful. 16x believes that every member's mental and financial well-being is our responsibility. Use our tools and build healthy gaming habits.
We don't just talk the talk – we take real steps to ensure responsible gaming at every level
Take control of your deposit limits, bet sizes, and daily/weekly loss limits — all in your own hands. Reductions take effect immediately; increases require a 24-hour waiting period.
Account SettingsIf you need to take a step back, temporarily close your account for 1 to 30 days. During this period, login and deposits will not be possible, though any pending withdrawal requests will still be processed.
1–30 DaysIf you need a long-term break from gaming, self-exclusion is the right choice. You can close your account for anywhere from 6 months to 5 years, or permanently.
6 months to permanentIt's easy to lose track of how long you've been playing. 16x will automatically notify you after a set period, and you can also set a session limit if you prefer.
Automatic RemindersIf you don't want to receive bonus offers or promotional SMS, turn them off in your settings. You can opt out of individual marketing communications or disable all of them entirely for more responsible play.
Controls in Settings16x maintains strict age verification measures to protect minors from gaming. Additional verification may be requested in any case of doubt.
18+ RequiredSet your own gaming limits in just a few simple steps
Set a daily, weekly, or monthly maximum deposit.
Decide in advance the maximum amount you are willing to lose within a given period.
Set a maximum bet amount for each game before you start.
A summary of your deposits and withdrawals will be displayed after the selected period.
At 16x, we believe online gaming can be a legitimate source of fun and excitement. But like any form of entertainment, it's best enjoyed within limits. Responsible Gaming It means keeping track of your time, money, and mental well-being — and not letting gaming take over your life.
Online gaming is growing rapidly in Bangladesh, and for some it goes beyond entertainment — becoming a way to cope with financial pressure or escape everyday stress. But gaming is not a solution to life's problems. Taken too far, it only creates new ones.
16x's Commitment: We want every member to play responsibly. That's why all responsible gaming tools on our platform are completely free and available at any time.
We encourage all members to follow these simple guidelines:
If any of the following apply to you, don't wait – speak with 16x support or activate self-exclusion now:
Asking for help is not weakness — it takes courage. 16x's support team will assist you with complete confidentiality. No judgment, just support.
If you think a family member is gaming excessively, talk to them calmly. Instead of criticising, try to understand why they're drawn to gaming. If needed, you can contact 16x support on their behalf.
Hiding how much you've spent on gaming from your family.
Feeling restless or angry when you can't play.
Losing sleep or staying up late because of thoughts about gaming.
Borrowing money to play or draining your savings.
Family or friends have raised concerns about your gaming.
Placing bigger bets to recover a loss.
According to the World Health Organization (WHO), a small proportion of online gamers develop problematic gaming habits. Staying aware of the risks can significantly reduce the chances of this happening.
16x regularly analyzes members' gaming patterns and automatically sends an alert if any at-risk behavior is detected.
* Percentage reduction in problematic gaming among members who used the tools (16x internal research, 2026)
Answer the following questions honestly. The more "yes" answers you have, the more careful you need to be.
There's no "right time" to seek help – if gaming feels like it's getting out of hand, act now. 16x is here for you.
Click the live chat button at the bottom right of the 16x website. Our Bangla-speaking agents will respond within 2 minutes.
Available 24/7Go to Account Settings and enable deposit limits, loss limits, or cooling-off under the 'Responsible Gaming' section.
Effective ImmediatelyIf temporary limits don't feel like enough, choose Self-Exclusion — from 6 months to permanent, whichever you need.
6 months or moreIf you wish to return after your self-exclusion period ends, please contact our support team. We will make sure you are ready to play again.
Need to Get in Touch16x is with you — for the entertainment, and for the protection when you need it.