Privacy & Data Protection

16x Privacy Policy – How Safe Is Your Data With Us

At 16x, your personal information is treated like a trust. Everything — what data we collect, how we use it, and what rights you have — is explained here in plain English.

Last Updated: January 2026
Version 3.1
Bangla Version
Legally Required

Core Principles of Data Protection at 16x

Here are the most important points to know before reading the full details

End-to-End Encryption

Every transaction and piece of personal data is protected with 256-bit SSL encryption, making it virtually impossible for cybercriminals to access your information.

Maximum Security

Your Data Is Never Sold — Period

16x never sells your personal data to advertisers or third parties. Our business model does not rely on selling user information.

No Sale of Data

Collected on the basis of consent

16x does not collect any additional information without your explicit consent. Only the data that is genuinely necessary is collected, and the reason for collecting it is always clearly stated.

Consent-Based

Minimal Data Collection Policy

Only the information genuinely needed to provide our services is collected. Requesting unnecessary data goes against 16x's policy.

Data Minimization

Right to Erasure

If you request deletion of your data, 16x will honor that request. Your data will be removed within 30 days, unless retention is required by law.

Right to Erasure

Breach Notification

In the event of a data breach, 16x will notify affected members within 72 hours and take all necessary steps to address the situation.

Transparent Communication

1 Introduction & Scope

16x (https://16x.fun) is Bangladesh's online gaming platform. This Privacy Policy ("Policy") describes how we collect, use, store, and protect the personal information of our members.

By using the 16x website or any of its associated services, you consent to the collection and use of your information as described in this Privacy Policy. This policy is our Terms & Conditions an integral part.

We know privacy policies can be long and complicated. That's why 16x has made every effort to write this policy in plain, clear language, so every member can easily understand how their data is handled.

Important: If you do not agree with this Policy, please refrain from using 16x. Feel free to contact us with any questions.

2 What Data We Collect

2.1 Directly from You

Information you provide during registration and account use:

  • Full name & date of birth
  • Mobile number & email address (if provided)
  • National ID or Passport Number (for KYC verification)
  • Mobile banking number (for payment processing)
  • Address (for KYC verification, where applicable)

2.2 Automatically Collected Information

When you use 16x, certain information is collected automatically:

Data Type Why It's Collected Retention Period
IP AddressSecurity & Location Verification90 Days
Device InformationFraud Prevention12 Months
Login HistoryAccount Security6 Months
Gaming ActivityService ImprovementFor as long as your account remains active
Transaction HistoryLegal Obligations5 Years

3 How We Use Your Information

16x uses your information only for specific purposes. Here is what we do with your data:

  • Service Delivery: Account creation, payment processing, and managing your gaming experience
  • Security Assurance: Preventing fraud, money laundering, and unauthorized access
  • Service Improvement: Analyze which games or features are most popular among users
  • Contact: Sending account updates, promotions, and important notifications
  • Legal Compliance: Compliance with government regulations and licensing requirements
  • Providing Support: Support Tickets & Complaint Resolution
Your Information
Encryption
Secure Storage
Specific Use

What we do not do: Building advertising profiles from your data, selling your information to third parties, or using it for any new purpose without your consent.

4 Data Sharing & Disclosure

16x does not sell your data. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

16x works with a select group of trusted third-party service providers who assist in operating parts of our platform. These include:

  • Payment gateways (bKash, Nagad, etc.) – for transaction processing purposes only
  • Game Providers (Pragmatic Play, Evolution, etc.) – for game operation
  • Cybersecurity Specialists – for platform protection

These partners operate under contractual confidentiality obligations, and any data shared with them may only be used for the specified purpose.

4.2 Legal Obligations

In the event of a court order, government investigation, or other legal obligation, 16x may be required to disclose relevant information to the appropriate authorities. Where possible, you will be notified in advance.

5 Data Retention Period

16x does not retain your data longer than necessary. Here is how long different types of information are kept:

  • 30 Days Browsing and session logs – deleted after site performance analysis.
  • 90 Days IP address & device logs – automatically deleted after security verification.
  • 1 Year Support contact history – used for service quality improvement and dispute resolution.
  • 5 Years Transaction history & KYC information – retained due to legal obligations and anti-money laundering regulations.
  • Account Active Profile information & gaming history – retained until you request account deletion.

6 Cookies & Tracking Technologies

16x uses cookies and similar technologies to enhance your experience. Cookies are small files stored in your browser.

Cookie Controls: You can disable or clear cookies at any time through your browser settings. Please note that disabling essential cookies may affect 16x's functionality.

7 Your Rights Over Your Data

You have several important rights regarding your personal information at 16x:

Right to Access

You may request to view the information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data, except where retention is required by law.

Right to Restrict Processing

You can restrict the processing of your data for specific purposes.

Right to Portability

You may download your data in a readable, portable format.

Right to Object

You may object to certain types of processing.

To exercise your rights: Email us at privacy@16x.fun or reach out via support chat. We typically respond within 30 days.

8 Protection of Children's Information

16x strictly refrains from providing services to anyone under the age of 18. We never knowingly collect personal information from minors.

If we discover that a minor's information has been collected by mistake, we will immediately close that account and delete all associated data. Parents or guardians may contact us at privacy@16x.fun.

9 Security Measures

16x protects your data using the highest industry standards. Our security layers include:

  • 256-bit SSL Encryption: Military-grade encryption on all data transfers
  • Two-Factor Authentication (2FA): OTP verification for account access
  • Firewall: Advanced Web Application Firewall (WAF)
  • Regular Audits: Regular penetration testing conducted by third-party cybersecurity experts
  • DDoS Protection: Protection Against Distributed Denial-of-Service (DDoS) Attacks
  • Data Backup: Encrypted off-site backups are taken on a regular basis

In the event of a data breach, 16x will notify affected members within 72 hours and take all necessary protective measures.

10 International Data Transfers

In some instances, your data may be processed on servers outside Bangladesh, particularly when working with international game providers.

In such cases, 16x ensures that:

  • International partners comply with GDPR or equivalent privacy regulations
  • Data transfer agreements include appropriate protection clauses
  • Partners are contractually bound to uphold 16x's privacy standards

11 Contact & Complaints

For any privacy-related questions, complaints, or to exercise your rights, please get in touch with us:

SubjectContact Methods
Privacy EnquiriesPrivacy@16x.fun
Data Deletion RequestPrivacy@16x.fun
General SupportSupport@16x.fun
Live ChatBottom right of the website

We aim to respond to all privacy-related requests within 48 hours. For more complex matters, it may take up to 30 days.

General Privacy Questions

No, never. Your phone number is used solely for OTP verification and important account notifications — it is never shared with advertisers or third parties. If you prefer not to receive marketing SMS, you can disable this in your settings.

After account closure, most data is deleted within 30 days. However, transaction history and KYC information must be retained for up to 5 years due to legal obligations. For more details, contact us at privacy@16x.fun.

Yes, 16x does collect data on your gaming activity — but solely to improve our services and promote responsible gaming. This information helps us identify if someone may be experiencing difficulties and offer timely assistance.

Your data on 16x is always encrypted and secure, whether or not you use a VPN. Please note, however, that some VPN services collect data themselves — this is beyond 16x's control.

Your data is secure — now play with peace of mind

Your privacy is our top priority at 16x. Join today and enjoy a safe gaming experience.

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