16x FAQ – Answers to All Your Questions, Right Here

The minimum deposit is ৳500, with a maximum of ৳5,00,000 per transaction. The daily limit is ৳10,00,000. VIP members can access special arrangements for higher limits.

Withdrawals for standard members are processed in 5–30 minutes. VIP members receive their funds in 2–5 minutes. Requests made between midnight and 6 AM may take slightly longer.

First, wait 30 minutes. If the issue persists, take a screenshot of the transaction and contact our support team via Live Chat. We'll investigate and resolve it right away — no issue goes unsolved.

Regular members can withdraw up to ৳1,00,000 per day. Verified VIP members have a separate, significantly higher limit. For large withdrawal amounts, please notify Support in advance.

16x does not charge any deposit or withdrawal fees. However, transaction charges from bKash, Nagad, or your bank may apply, as determined by each respective service provider.

Both Bangladeshi Taka (BDT) and US Dollars (USD) are supported. Select your preferred currency at registration. To change your currency afterwards, please contact support.

A withdrawal can be cancelled while it is still in "Pending" status. Go to your withdrawal history and click "Cancel". Once processing has begun, cancellation is no longer possible.

Yes, you can provide a new number for each withdrawal request. However, frequently changing numbers may trigger additional verification for security reasons.

To withdraw a bonus balance, you must first meet the required wagering conditions. However, your real deposited funds can be withdrawn at any time (the bonus will be cancelled). There is also an option to forfeit the bonus and withdraw your deposit.

Wagering requirements refer to how many times you must bet your bonus before you can withdraw it. For example, a 20x requirement on a ৳1,000 bonus means you need to place a total of ৳20,000 in bets. Once the requirement is met, your winnings from the bonus become withdrawable.

Free spins are generally applicable to specific slot games, as stated in the bonus offer. Log in to your account and go to "Bonus → Free Spins" to see how many you have and which games they can be used on.

Enter your referral code in the "Referral Code" field during registration. If you're already a member, go to Wallet → Bonus → Redeem Code. Each account can only use a referral code once.

Most bonuses must be used within 7–30 days of activation. Validity periods vary by bonus. You can check the expiry date of each bonus in the Bonuses section of your account.

Weekly or monthly reload bonus offers are sent to active members via email or SMS. Visit the Promotions page to see current offers and opt in as instructed.

Bonus balance is subject to wagering requirements. Cashback is generally paid as real money with little to no wagering requirements, making it easier to withdraw than a bonus.

Yes. You can opt out before a bonus offer is activated. If the bonus has already been credited, you can forfeit it and withdraw your deposit — though the bonus balance will be cancelled.

A daily bonus is automatically credited to your account each time you log in. Check it under Dashboard → "Today's Rewards". Log in 7 days in a row to earn a special reward.

If bonus abuse is detected – such as multiple accounts or false information – all bonuses on that account will be voided and the account may be permanently closed.

Refresh your browser, clear your cache and cookies, then try again. If you're using a VPN, disable it. Try using Chrome or Firefox. If the issue persists, contact Support with your browser and device details.

RTP is the percentage of total bets a game returns to players over the long term. For example, a 96% RTP means that for every ৳100 wagered, an average of ৳96 is returned. RTP information for all games on 16x can be found in each game's info section.

Yes. All games on 16x are audited by independent third-party auditors and use a certified RNG (Random Number Generator). Results are completely fair and cannot be manipulated in any way.

We offer Sports Betting across 20+ categories, including cricket (Bangladesh, India & international), football (BPL, EPL, La Liga), kabaddi, tennis, badminton, and e-sports.

Yes, most slots and casino games have a Demo Mode. In demo play you use virtual credits, so there are no real winnings or losses. It's the perfect way to learn a new game.

The 16x website is fully mobile-optimised. You can enjoy all games on any smartphone browser — no separate app download required.

If your connection drops or the game crashes, the system automatically restores that round. Simply log back in and re-enter the game to resume from where you left off. If the issue persists, send a screenshot to our support team.

View ongoing tournaments under Promotions → Tournaments. Click "Opt In", then play the specified games. Prizes are awarded based on your leaderboard position.

Yes, 16x offers in-play live betting. Place bets at real-time odds while the match is in progress. Live betting is available for cricket, football, and other major matches.

You generally earn 1 VIP point for every ৳100 wagered. Slots earn more points, while live games earn slightly fewer. Bonus points are also available through daily challenges and special events.

A personal account manager, faster withdrawals, higher withdrawal limits, exclusive bonus offers, a birthday bonus, travel rewards, and invitations to special events.

VIP points can be converted to cash, redeemed for free spins, or exchanged for special rewards. Head to Rewards → Redeem Points to make your exchange.

Extended inactivity (3–6 months) may cause your VIP points to expire and your tier to be reviewed. Staying active keeps your tier intact and allows you to progress further.

Log in and go to the "Rewards" page. Browse the available rewards and click the "Claim" button. Some rewards are time-limited, so be sure to claim them promptly.

Both you and your friend will receive a bonus for every successful referral. The bonus is activated when your friend registers using your referral code and makes their first deposit. Find your referral link under My Account → Referral.

Once you reach a qualifying VIP tier, a dedicated personal account manager will be assigned to you — their direct contact details will appear in your dashboard. Regular members can reach the VIP team via Live Chat.

16x's VIP page Everything you need to know – benefits at every tier, point milestones, and a guide on how to reach VIP status faster.

16x's On the rewards page Current offers, cashback, loyalty point redemption, weekly promotions, and special seasonal deals.

Contact us immediately via live chat or at support@16x.fun. Your account will be temporarily locked and an investigation will be launched. Reset your password and enable 2FA at the same time.

Set deposit limits, loss limits, and session timers under Account Settings → Responsible Gaming. For more information, visit our Responsible Gaming Page View.

Go to Settings → Responsible Gaming → Self-Exclusion and choose a break of 6 months, 1 year, 5 years, or permanent. Once activated, it cannot be reversed before the period ends.

Always access the site exclusively at https://16x.fun. 16x will never ask for your password, OTP, or banking details over the phone. If you receive any suspicious messages or calls, contact our support team immediately.

Under GDPR, you have the right to request deletion of your data. However, certain information may be retained for a specified period due to legal obligations and fraud prevention. Please email our support team.

We strongly advise against using public Wi-Fi. If you must, always log out at the end of your session and do not enable the "Remember Me" option.

Go to Settings → Notifications to turn off SMS or email promotions individually, or disable them altogether. Important security alerts will always be sent regardless of your preferences.

Go to Settings → Login History to view a full record of all logins, including date, time, and device details. If you notice any unrecognised access, change your password immediately and contact Support.

Use a password of at least 12 characters. Mix uppercase and lowercase letters, numbers, and special characters (@, #, $). Avoid using your name, date of birth, or any easily guessable words.